Jerky Video for isolated user - AS 2

[nascentForms]

Hello,

I recently launched a Flash website that has video tutorials synchronized with Flash animations. Overall the site is functioning well, but I have an isolated instance of user having very jerky video with the audio occasionally cutting out.

His connection speed is fine (3572.7 Kbps). When I asked him for details he said the video was jerky from the start, and 'the video cycled from smooth to jerky once every half to a whole second.' He is using Flash player WIN 9.0.28.0, on win XP with all updates. When asked he did not provide the browser version.

Here is a link to the site:
http://articles.moneycentral.msn.com..._Analysis.aspx

The programming is done in AS 2. It's set up using net connection and net stream for flvs hosted on a media server. The flvs have cuepoints to trigger the animations. When a given flv is finished downloading the next flv in the list is then preloaded. The buffer time is set to 6 seconds.

I haven't been able to recreate the problem. The feedback that we've gotten suggests that the site runs fine. If anyone has trouble viewing this please let me know and please provide details.

Thanks in advance for any help!

Joe

[Sgaspar11]

Nice work, no issues from my end...

There are a lot of things that could be causing that on his computer, whether it be lack of memory, or virus' central. :-)

[nascentForms]

Hi Sgaspar11. Thanks for your comments. I appreciate you letting me know that it's running fine on your computer.

Yeah, I've sent the site out to a bunch of people. No one has mentioned any problems in viewing it. People with slower computers (g4) experience some jerkiness, but not much.

I'm starting to wonder if the guy just had a hundred programs running at once, or something...

If anyone visits the site and has some seriously jerky video please let me know...

http://articles.moneycentral.msn.com..._Analysis.aspx

Thanks!

Joe