Do you think having a forum for your hosting buisness is a good or bad idea, i see companies like burst and hg running them with good sucsess, it seems to me it allows customers to get to know staff and feel part of a community within your company, aswell customers can get support from other customers instead of opening tickets.
I think it also allows potential clients to see what existing clients feel about your service and allows them to see how helpfull support can be

What are your views on company forums, if you run one how sucsessful do you find it being?