Tankara, that really wont help him at all.

"Seeing how fast somebody will answer you" will be meaningless to his problem.

He also doesnt need them to give him a file to upload/download as he will no doubt have many files he can use to test upload/download speeds.

The best thing to do if he feels it "might" be the web hosting company, is to contact them via there proper channels and discuss the matter with them and express your concerns, politely and calmly and go from there.

If they are any good, they should at least help you to try and diagnose a few basic things (As I mentioned above previously) and they might be able to help you find the problem (If its not their problem) or it will lead them to know the problem is with them and they should get onto it right away.

Just dont open a ticket with them for the sake of "How fast can you reply" as that doesnt help anybody, and could actually give them the impression that your really not being serious.

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