Hi,

This is more of a little survey and an ongoing argument i have had with some people for a long time.

Question:

What do you require from a hosting/Domain registration company? And what type of support should you expect?

My answer to this question has always been:

I believe a hosting/Domain registration company should be able to offer what it sells, the site doesnt need to be over the top with lots of upsell tactics such as www.123-reg.co.uk or www.namesco.com, clear and simple and you are shown exactly what you will and more importantly what you will not get with each package.

Support should always be fast and efficent with a solid technical team, I dont believe that trained monkeys on the phone, using "Hello Sir, hows your day today" "can i help with anything else" is not vital to quality support and it should always be: Polite but above all else technically accurate and able to help with all queries in a fast and efficient manner.

What do others think?